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How do I return an item?

Return Policy

All The Original Resinator LLC Tumbler Machines are provided with a one year warranty, which begins upon product delivery. During that time period, The Original Resinator LLC will supply parts, free of charge, for anything that breaks due to manufacturer defect. If the tumbler is damaged beyond repair requiring a return, The Original Resinator LLC will require a insurance claim filed with appropriate shipper and will cover the cost of shipping and send out a new machine. 

We do not accept any returns for our line of The Original Resinator® LLC Tumbler machines once used. The Original Resinator® LLC shall accept returns, other than for its line of The Original Resinator LLC Tumbler machines, only within thirty (30) days of the date of purchase of regularly priced products. Sale priced products shall not be eligible to be returned and refunded. The product shall be eligible for a return ONLY if it is unused, it is in the same condition in which you received it, it is returned in the original packaging, and it is accompanied by a receipt or proof of purchase. All returns are subject to a 20% restocking fee. Return your product by mailing it to us at 708 Gravenstein Hwy. Sebastopol Ca. 95472 or specified address per company management correspondence. In the event that the product you are returning has a value in excess of $75, we recommend your using a trackable shipping service and/or purchasing shipping insurance, in as much as The Original Resinator® LLC does not guarantee that it will receive your returned product. You shall be responsible for paying all shipping costs incurred in returning your product to us, which shipping costs are non-refundable. If you are entitled to a refund, the cost of return shipping shall be deducted from your refund. 

Upon receipt and inspection of your returned product, The Original Resinator LLC will send you an email notifying you that we have received your returned item and whether or not your refund has been approved or rejected. In the event that your refund has been approved, The Original Resinator® LLC will process your refund and a credit will be applied to your credit card or original method of payment. In the event that you have not received a refund that The Original Resinator® LLC notified you had been approved, you should first check your bank account. If that is not successful, you should contact your credit card company since it may take some time before a refund is processed and posted. If after attempting all of this you still have not received your refund, then please contact us at support@theoriginalresinator.com. 

The Original Resinator LLC shall only replace its products in the event they are defective or damaged. If you need to exchange one of our products for the same product, please send us an email at support@theoriginalresinator.com and then send your defective or damaged product to us at 708 Gravenstein Hwy. Sebastopol Ca. 95472 or agreed upon and company management specified address. The amount of time that it may take your exchanged product to reach you may vary dependent upon where you live. 

In the event that your product was designated as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit from The Original Resinator® LLC for the value of your returned product. Upon our receipt of the returned product, The Original Resinator LLC will mail a gift certificate to you. In the event that your product was not designated as a gift at the time of purchase, or the purchaser of the gift had the product shipped to themselves, The Original Resinator® LLC will send a refund to the gift giver who will then discover that you returned the product. 


Limited Availability and Price

The prices for our products are subject to change without notice. In the event a product or service is listed at an incorrect price due to a typographical error or an error in pricing information received from a third party, The Original Resinator® LLC shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. The Original Resinator® LLC shall have the right to limit the number of items sold and/or purchased through this website. The Original Resinator™ LLC shall have the right to refuse or to cancel any order whether or not the order has been confirmed and the money has been received by The Original Resinator® LLC If the buyer’s money has already been received by The Original Resinator® LLC and the order is cancelled, The Original Resinator® LLC shall immediately return the money to the buyer.

Product Compliance and Suitability

Different jurisdictions have varying laws, codes and regulations governing the construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all locales. The Original Resinator® LLC does not guarantee compliance or suitability of any of the products that it sells with any laws, codes or regulations, nor does it accept any responsibility for the construction, installation, and/or use of any of its products. It is your responsibility to review the product’s application and all applicable laws, codes and regulations for each applicable jurisdiction in order ensure that the construction, installation, and/or use involving our products are compliant. 


Purchasing Products

Anyone utilizing our Website to purchase any products shall be bound by all of these Terms and Conditions. Additionally, they shall be bound by the following terms and conditions: 
1. The Original Resinator LLC shall not be responsible for any actions or conduct of a buyer purchasing any products through this Website. 
2. The Original Resinator LLC shall not have any liability to a buyer of any of our products in the event that any damage is sustained while the product is in transit. 
3. The Original Resinator LLC shall not have any liability in the event that any person whatsoever is injured, or any property is damaged, while any product purchased through this Website is in transit. 
4. The Original Resinator LLCshall not have any liability in the event that any person whatsoever is injured, or any property is damaged, while utilizing any products purchased through this Website. 
5. You shall provide The Original Resinator LLC with current, complete and accurate purchase, account and contact information for all purchases made through our Website and you shall guarantee the accuracy of such information. In the event a transaction is cancelled due to inaccurate or inauthentic information provided by you, you shall be responsible for any and all expenses incurred by The Original Resinator LLC arising from the cancellation. In the event that you provide false or inaccurate information, The Original Resinator LLC reserves the right to remove your account and to bar you from using this Website.


Please contact customer service for more information on returning an item. Thank you.